Hero Mages

Hero Mages Community Boards => Bugs & Support => Topic started by: Joshua on July 19, 2010, 06:16:15 AM MT

Title: Unable to login
Post by: Joshua on July 19, 2010, 06:16:15 AM MT
As of July 19, 2010, 01:14:50 - I am unable to login into HeroMages as my normal account ("Username not found") nor as a Guest account. However, I was able to 'connect'

Edit: After a long wait, I was able to log in as a Guest.

Internet speed here is fine.
Title: Re: Unable to login
Post by: Ross Przybylski on July 19, 2010, 02:11:01 PM MT
Joshua,

It's possible there may have been issues with the database this morning; I will look into it.  Let me know if this problem continues or if you are able to connect now.
Title: Re: Unable to login
Post by: Joshua on July 21, 2010, 03:56:27 AM MT
I was eventually able to connect with my normal account.

I was told (in-game) that it was quite laggy during that time, so it wasn't just me.
Title: Re: Unable to login
Post by: Ross Przybylski on July 21, 2010, 04:30:17 AM MT
We had another user that wasn't getting access to their new characters immediately as well that day.  Most likely, it was a heavy traffic load on the server the database is on.  This may happen from time to time until we have customer base to move to full dedicated server.