Google Play Purchased Content Not Received

[Sir Dubs]

I purchased the expansion content (e.g. both warrior packs) but the content is not available in game. Not what is wrong. Any help would be appreciated.

FYI: the charges have posted to my credit card, so I don't think it was an issue with Google play.

[Ross Przybylski]

Thanks for reporting the issue!

A few other users have experienced similar problems. Still not sure what is causing the issue, but I can definitely get you the content you paid for.

Please contact me directly via email at ross@d20studios.com with a copy of your order information and I'll take care of you. Customer satisfaction guaranteed!

~Ross

[baylok]

I purchased both expansions today but the characters are not available.  Can you help please.

[VirgoIII]

I too am experiencing this behavior. Approximately one hour after first playing the game I purchased both character expansion packs. I sent email to ross@d20studios.com for assistance.

[figvan]

I bought a second time the same set of characters, since the first time the characters do not appear in the game. Please add to my account two different sets of characters.

[kenny83]

Same issue here. Bought them and nothing new shows up.

[kenny83]

Here as well. Really frustrating.

[Yaemon]

Same, I just bought both the expansions and I don't have the new characters in my account, what did you guys do, just contact Google for a refund?

[Ross Przybylski]

In app content should activate immediately upon purchase. If it does not, please send me an email at ross@d20studios.com with your account name and copies of your order receipt, order numbers, or the email address used to purchase content and I will assist you as quickly as possible.

[Ross Przybylski]

In app content should activate immediately upon purchase. If it does not, please send me an email at ross@d20studios.com with your account name and copies of your order receipt, order numbers, or the email address used to purchase content and I will assist you as quickly as possible.

[Yaemon]

Hi Ross,

sent you all the info 2 days ago, please take care of it when you can.

Thanks!

[Ross Przybylski]

Got you covered!

[Yaemon]

Got you covered!

Thank you!
And I am loving the game

[mdublade]

I'm also having this problem. Purchased the Dark Warriors expansion, it does not appear in my game.

[mayhemman]

Hello, I just bought the two expansion packs but they are not available to me.