Lost my DLC

[petervaz]

I have this account for a while, even though I haven't played for some time, I'm pretty sure I had bought the extra classes packs. I tried relogging and reinstalling. Can you guys please give a check?

[Ross Przybylski]

Hi Peter,

I checked the database, only the six included characters are stored on your account. Contact me via email I can assist further.

ross@d20studios.com

~Ross

[petervaz]

Hi, I sent an email, just after you anwsered, with some google wallet info (dates and order numbers). Haven't got a reply so far.
Can you acknowledge if you got the mail?

[petervaz]

OK. After your first reply I never heard from you again. I'm feeling kinda ignored here.
Can you acknowledge me at all?

[Ross Przybylski]

Hi- you should have received email from me with promo codes- did you get these?